Service Level Agreement Packages

Keep your SEI Laser machine running smoothly and minimize unexpected downtime. Matik now offers a comprehensive service level agreement (SLA) package specifically designed to keep your SEI Laser running at peak performance, year-round.

Here’s what our SLA offers:

• Two scheduled preventive maintenance (PM) visits per year, each lasting two days. Our expert technicians will meticulously inspect, clean and optimize your laser.
• Dedicated support and priority service.
• Discounted parts: Enjoy a 10% discount on any parts needed during PM sessions (excluding lasers and RF units).
• Extended visits and training: Request additional visits or dedicated training sessions at discounted rates.
• Peace of mind: Invest in your equipment’s longevity and operational efficiency with proactive maintenance and expert support.
• Eight hours of complementary dedicated remote support each month.
  

We offer two payment options to suit your needs. Choose from a convenient monthly payment of $1,200 or a one-time payment of $14,000 for the entire year. Both options include travel and labor expenses.

Call us at 860-322-9119 or fill out the form below to get started on your service package.