Service Level Agreement Packages

Service Level Agreement

Keep your SEI Laser machine running smoothly and minimize unexpected downtime. Matik now offers a comprehensive service level agreement (SLA) package specifically designed to keep your SEI Laser running at peak performance, year-round.

Here’s what our SLA offers:

  • Two scheduled preventive maintenance (PM) visits per year, each lasting two days. Our expert technicians will meticulously inspect, clean and optimize your laser.
  • Dedicated support and priority service.
  • Discounted parts: Enjoy a 10% discount on any parts needed during PM sessions (excluding lasers and RF units).
  • Extended visits and training: Request additional visits or dedicated training sessions at discounted rates.
  • Peace of mind: Invest in your equipment’s longevity and operational efficiency with proactive maintenance and expert support.
  • Eight hours of complementary dedicated remote support each month.

We offer two payment options to suit your needs. Choose from a convenient monthly payment of $1,200 or a one-time payment of $14,000 for the entire year. Both options include travel and labor expenses.

Call us at 860-322-9119 or fill out the form below to get started on your service package.

Service Level Agreement Machines

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